Customer Escalation Automation with Google Workspace Studio
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Step 1 — Getting Started on Workspace Studio
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Customer Escalation Automation with Google Workspace Studio
Build an AI-powered email monitoring automation
STEPS
1
Getting Started on Workspace Studio
2
Using the Prompt Field
3
Browsing Email Booster Templates
4
Choosing a Starter Trigger
5
Configuring Email Scope
6
Naming the Flow and Adding the Decide Action
7
Writing the Decide Prompt
8
Selecting Email Variables
9
Reviewing the Completed Decide Prompt
10
Setting Up the Conditional Check
11
Adding a Substep Inside the Condition
12
Selecting the Extract AI Action
13
Configuring the Extract Content Source
14
Choosing Predefined Extraction Fields
15
Adding Custom Extraction Fields
16
Adding the Chat Notification Action
17
Building the Chat Message Template
18
Mapping Variables to the Message Template
19
Activating the Automation
20
Running a Test
21
Reviewing the Test Run Logs
22
Watching a Live Escalation Email Trigger the Flow
23
Confirming the Chat Notification
24
Reviewing the Activity Log
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